Terms & Conditions

   



Payment

We accept payment by Visa, MasterCard, Maestro and Delta (however, not American Express). All credit/debit card details go through the secure SAGE PAY site. You can also pay by PayPal if you wish. Any charges will appear on your credit/debit card statement as ‘Bliss and Bloom Ltd’. 

If you would like to pay by cheque you can place an order as normal and select cheque during the checkout process. Upon placing the order, you should send a cheque as directed. United Kingdom cheques only please. Allow 5 working days for your cheque to clear. Once payment has cleared, your order will be processed and your goods dispatched.  

Please make cheques payable to Bliss and Bloom Ltd and send to:- Bliss and Bloom Ltd, Unit 21 Manningford Centre, Manningford Bohune, Pewsey, Wiltshire. SN9 6NL. UK. 

You can also order by phone and pay by credit/debit card on 01980 630557.

Delivery

You may wish to collect your order in person. Please email or phone in advance to allow us time to get your order ready for you. Please visit our Contact Us page for our address and map location. 

***Fantastic Offer***

Pay only £4.95 standard post for each order - buy as many items as you like (subject to availability at the time of ordering) - to *Mainland UK only.

Once we have received your order and payment we will despatch your order within 2 working days (4 working days over the Xmas and New Year holidays). Then please allow 3-4 working days for the delivery of your order (5-7 working days for some larger parcels where a courier service may be used) subject to availability. If unfortunately an item is out of stock, we will notify you of a delay and will dispatch it as soon as it arrives. Alternatively you may wish to have a refund.

*All prices quoted for carriage in the shopping basket are for UK Mainland only (includes Isle of Wight) - (excludes Argyll & Bute, Scottish Highlands & Islands).

For Argyll & Bute, Scottish Highlands & Islands and most UK Non Mainland destinations (does not include the Channel Islands) the carriage prices are shown below in Postage & Packaging.

All delivery charges are calculated automatically on weight and will be displayed to you at the checkout before you are asked for payment.

Please note although we can deliver/ship some items, we are unable to offer delivery/shipping on every one of our products to the Channel Islands and overseas destinations and therefore these destinations are not listed in the address 'country' selection box when at the checkout.

However, you are welcome to email us a list of the product codes and quantities required and we will advise you of the postage cost to your country destination.

Please note that Royal Mail postage can take up to a maximum of 15 working days to arrive once despatched. Royal Mail only class parcels as missing after 15 working days from the date they were sent. 

Postage & Packaging  

***Fantastic Offer***
Pay only £4.95 standard post for each order - buy as many items as you like (subject to availability at the time of ordering) - to *Mainland UK only.

At the checkout you can select to collect or have your order posted. These charges will be added to your order:- 

                                                      *Mainland UK                       UK Non Mainland

                                                (includes Isle of Wight)       (includes Northern Ireland,

                                  (excludes Argyll & Bute-Scotland     Scottish Highlands & Islands,

                                                   & Scottish Highlands)           Argyll & Bute-Scotland, 

                                                                                  Isle of Man and Isles of Scilly)

                                                   Standard        Courier            Standard       Courier

Up to 2kg                                         £4.95           £6.95                £4.95         £19.95  

2-10kg                                            £4.95           £6.95               £19.95         £19.95

10kg +                                                               £6.95                                £39.90 

3pc Garden furniture sets, benches & mirrors           

                                                      £4.95           £6.95                                £39.90  

5pc Garden furniture sets & oversized items            

                                                      £4.95           £6.95                                £59.85

Collect in person                               Free           Phone or Email to arrange collection

PLEASE NOTE: The postage prices above for delivery to addresses classed as UK Non Mainland are per consignment. Some orders placed may require more than one. For more information please Contact Us prior to placing your order.  

 

WE RESERVE THE RIGHT TO CANCEL AND REFUND ANY ORDER - THIS MAY APPLY TO OVERSIZED ITEMS WITH A DELIVERY ADDRESS THAT IS CLASSED AS UK NON-MAINLAND. See above and the postcodes below.

We are trying to do our bit for the environment, and wherever possible we will try and recycle cardboard boxes.   

SOME SPECIAL ORDER ITEMS AND ORDERS REQUESTING LARGE QUANTITIES MAY CARRY A HIGHER DELIVERY CHARGE.  PLEASE FEEL FREE TO CONTACT US ABOUT THIS.

Please select the correct country location when entering your address and delivery address.

All the postcodes below are classed as UK Non Mainland:

BT1 to BT99,  HS1 to HS9,  IM1 to IM99,  IV1 to IV3,  IV10 to IV32,  IV36,  IV40 to IV49,  IV51 to IV56,  KA27 to KA28,  KW1 to KW3,  KW5 to KW17,  PA20 to PA49,  PA60 to PA78,  PH17 to PH44,  PH49 to PH50,  TR21 to TR25,  ZE1 to ZE3

Gift Vouchers

If you wish to give someone a gift from our site, but are unsure what they would like, why not purchase a gift voucher. These can be purchased in denominations of £5, £10 and £25. Once you have ordered the gift voucher, you have the option of having it emailed to yourself or a friend (including a message). To do this: Add Gift Vouchers to the Shopping Basket. At Checkout you can opt to provide an email address to send the Gift Vouchers to (sent immediately once you complete the payment/order is accepted), otherwise they will be sent to your email address for you to use or distribute as you wish. The latter is the best option if you wish to give the Gift Vouchers on a specific date.

For the personal touch Gift Vouchers can be printed by yourself (a smaller size print option appears clearer on paper) and given as a gift. Therefore it can be used as a traditional voucher if you prefer. Each certificate has a unique code, which is entered at the checkout when purchasing your items. Or it can be posted back to us if placing your order by phone or by post. Valid for 12 months only from the date of issue.

Prices

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside of the European Community (EC) then any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges.

Description of Goods and Specification

ALL ITEMS DESCRIBED AND SOLD ON BLISS AND BLOOM'S WEBSITE ARE FOR DOMESTIC USE. NONE OF THE ITEMS ARE RECOMMENDED FOR COMMERCIAL USE. 

Every care has been taken to ensure that the descriptions and specifications are correct at the time of publication. All sizes are approximate. Some of our items are hand made so there may be slight variations. Product/fabric colour and shade may vary from one manufacturing batch to another, which will be more apparent if orders are placed at different times. These are not defects.

Care has been taken to ensure that the colours on the website correspond as close as possible to the original item. We cannot be held responsible for any colour variations caused by different computer systems. All prices and descriptions supersede any previous publications. Whilst we make every effort to ensure the information on this website is correct, Bliss and Bloom cannot accept responsibility for any errors made.

Customer Support & Service

Our No.1 priority is our customer service to you. If for any reason you have a problem, please contact us and we will do our best to resolve it for you.

Our normal office hours are 10am - 5pm Monday - Friday.  An answerphone operates when we are unable to get to the phone or if we are out of the office and also outside of opening hours, so please leave a message and we will contact you as soon as we can. Alternatively you can email us anytime via the Contact Us link.

Cancellations

You may cancel your order for any reason. Please email/call us as soon as possible if this is your wish. You have 7 working days (starting after the day of delivery) to cancel your order. Please return the goods to us if you wish to cancel your order. Refunds can take up to 30 days. This does not apply to 'personalised' special orders. *See Returns & Exchanges below. 

Returns & Exchanges

We want you to be happy with your purchases. So please check all items immediately upon receipt. 

If an item arrives damaged or is faulty or you have received the wrong item please inform us as soon as possible via email or phone, within 7 working days of receipt. We will then be able to advise you of the best way to return the goods. We will either refund you in full or we will try to replace the goods for you. The sooner we receive the goods back, the sooner we can process the refund/exchange for you.

If for any reason you are unhappy with your purchase, or you have simply changed your mind and would like to return it, please contact us as soon as possible via email or phone, stating that you wish to return an item. For a full refund of the item and original postage please return the goods within 7 working days (starting after the day of delivery).

We would ask that you please re-wrap any returns with the same level of care and attention as they were received, to ensure their safe arrival back to us. So please keep all packaging/wrapping of any item to return, including the original outer postage box. Otherwise you will have to supply the outer postage box at your own cost.

You are required to return the item and pay for the return postage. Return postage cannot be refunded. When returning goods we recommend using registered post as we cannot be held responsible for goods that do not reach us.

We allow up to 14 days for returns. If your returned item arrives to us within 7-14 days after you received your order, we will refund the item price only. Refunds can take up to 30 days.

*Please note we do not accept returns or exchange items for 'personalised' special orders that you have personally requested and orders for an item of a cut length such as fabric and ribbon.

Our returns address is: Bliss and Bloom Ltd. Unit 21 Manningford Centre, Manningford Bohune, Pewsey, Wiltshire. SN9 6NL. UK.

Promotions & Corporate Discounts 

Where a promotion discount has been given, you need to enter the code that appears in the advertisement or email in to the promotions box at the checkout and you must click 'Apply Promo Code'.  

This code will be valid for the period of time stated on the advertisement or email, and will give the customer the advertised price or percentage off their goods (excludes Gift Vouchers). All promotional discount codes can be used against orders for delivery only and exclude orders for collection.

Terms & Conditions of website usage

The term " Bliss and Bloom" or "we" or "us" refers to the owner of this website whose registered office is Bliss and Bloom Ltd, Unit 21 Manningford Centre, Manningford Bohune, Pewsey, Wiltshire. SN9 6NL. UK.

The content of the pages of Bliss and Bloom is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on  Bliss and Bloom's website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through Bliss and Bloom meet your specific requirements.

Bliss and Bloom contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of Bliss and Bloom's website may give to a claim for damages and/or be a criminal offence.

From time to time Bliss and Bloom may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to Bliss and Bloom from another website or document without Bliss and Bloom's prior written consent.

Your use of Bliss and Bloom and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Bliss and Bloom and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Bliss and Bloom be liable for any loss or damage including without limitations, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through Bliss and Bloom's website you are able to link to other websites which are not under the control of Bliss and Bloom. We have no control over the nature, content and availability of those sites. Every effort is made to keep the website up and running smoothly. However, Bliss and Bloom takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

We know how important your privacy is to you, and are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998). So please rest assured that Bliss and Bloom will not share any of your personal information as we have a legal obligation to protect your details.

The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. Under no circumstances do we share your data with any third parties.   

Copyright

This website and its content is copyright of Bliss and Bloom Ltd - © Bliss and Bloom Ltd 2014. All rights reserved.

Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:-

You may copy, print or download extracts of the material on this website for your own personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply to them.

Our Details

Bliss and Bloom Ltd. Unit 21 Manningford Centre, Manningford Bohune, Pewsey, Wiltshire. SN9 6NL. UK.  Registered in England Company Number 7886221   VAT Registration Number 947352403.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER



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