Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bliss & Bloom's relationship with you in relation to our website.
Payment
We accept payment by Visa, MasterCard, Switch, Solo, and Delta (however, not American Express). All credit/debit card details go through the secure SAGE PAY site. You can also pay by PayPal if you wish. Any charges will appear on your credit/debit card statement as ‘Bliss & Bloom’.
If you would like to pay by cheque or postal order, you can place an order as normal, but select cheque during the checkout process. Upon placing the order, you should send a cheque or postal order as directed. United Kingdom cheques only please. Allow 5 working days for your cheque to clear. Once payment has cleared, your order will be processed and your goods dispatched.
Please make cheques and postal orders payable to Bliss & Bloom and send to:- Bliss & Bloom, Unit 18 Manningford Centre, Manningford Bohune, Pewsey, Wiltshire. SN9 6NL. UK.
You can also order by phone and pay by credit/debit card on 01980 630557.
Delivery
You may wish to collect your order in person. Please email or phone in advance to allow us time to get your order ready for you.
ALTHOUGH ORDER ONLY ITEMS ARE IN STOCK WITH OUR SUPPLIERS, PLEASE ALLOW UP TO 8-12 WEEKS FOR DELIVERY - MOST ITEMS DO ARRIVE SOONER - PLEASE CONTACT US IF YOU REQUIRE A MORE APPROX. DELIVERY TIME.
***Fantastic Offer***
Pay upto only £6.95 max postage for each order - buy as many items as you like (subject to availability at the time of ordering) - to Mainland UK only.
Once we have received your order and payment, please allow 5-7 days for delivery of your order (subject to availability). If unfortunately an item is out of stock, we will notify you of a delay and will dispatch it as soon as it arrives. Alternatively you may wish to have a refund.
All prices quoted for carriage in the shopping basket are for UK Mainland only (includes Isle of Wight).
For carriage prices for Scottish Highlands & Islands, plus most UK Non Mainland destinations (does not include the Channel Islands) please click on the separate 'Delivery' heading at the top of this page.
All delivery charges are calculated automatically on weight and will be displayed to you at the checkout before you are asked for payment.
We are unable to offer delivery/shipping to the Channel Islands and other overseas destinations.
Please note that Royal Mail postage can take up to a maximum of 15 working days to arrive. Royal Mail only class parcels as missing after 15 working days from the date they were sent.
Postage & Packaging
***Fantastic Offer***
Pay upto only £6.95 max postage for each order - buy as many items as you like (subject to availablity at the time of ordering) - to Mainland UK only.
At the checkout you can select to collect or have your order posted. These charges will be added to your order:-
Mainland UK only
(includes Isle of Wight)
Up to 1kg £2.95 Standard
1-2 kg £4.95 Standard
2-10 kg £6.95 Standard
10 kg + £6.95 Courier
3pc Garden furniture sets,
benches & larger mirrors £6.95 Courier
5pc Garden furniture sets &
oversized items £6.95 Courier
Collect in person Free Phone or Email to arrange collection
We are trying to do our bit for the envoirnment, and wherever possible we will try and recycle cardboard boxes.
SOME SPECIAL ORDER ITEMS AND ORDERS REQUESTING LARGE QUANTITIES MAY CARRY A HIGHER DELIVERY CHARGE. PLEASE FEEL FREE TO CONTACT US ABOUT THIS.
Gift Vouchers
If you wish to give someone a gift from our site, but are unsure what they would like, why not purchase a gift voucher. These can be purchased in denominations of £5, £10 and £25. Once you have ordered the gift voucher, you have the option of having it emailed to yourself or a friend (including a message).
For the personal touch Gift Vouchers can be printed by yourself (a smaller size print option appears clearer on paper) and given as a gift. Therefore it can be used as a traditional voucher if you prefer. Each certificate has a unique code, which is entered at the checkout when purchasing your items. Or it can be posted back to us if placing your order by phone or by post.Valid for 12 months only from the date of issue.
Prices
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside of the European Community (EC) then any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges.
Description of goods
ALL ITEMS DESCRIBED AND SOLD ON BLISS & BLOOM'S WEBSITE ARE FOR DOMESTIC USE. NONE OF THE ITEMS ARE RECOMMENDED FOR COMMERCIAL USE.
Every care has been taken to ensure that the descriptions and specifications are correct at the time of publication. All sizes are approximate. Some of our items are hand made so there may be slight variations. Care has been taken to ensure that the colours on the website correspond as close as possible to the original item.
We cannot be held responsible for any colour variations caused by different computer systems. All prices and descriptions supersede any previous publications. Whilst we make every effort to ensure the information on this website is correct, Bliss & Bloom cannot accept responsibility for any errors made.
Customer Support & Service
Our No.1 priority is our customer service to you. If for any reason you have a problem, please contact us and we will do our best to resolve it for you.
Our normal office hours are 10am - 5pm Monday - Friday. An answerphone operates when we are unable to get to the phone or if we are out of the office and also outside of opening hours, so please leave a message and we will contact you as soon as we can. Alternatively you can email us anytime via the Contact Us link.
Cancellations
You may cancel your order (once approved by us), for any reason, up to the point of dispatch. Please email us if this is your wish. Any payment made by you will be refunded in full within 30 days. For special orders that you have personally requested, a cancelled order will incur a charge of 50% of the total cost of the order. Please email us if this is your wish. If you have paid the invoice total in full then a 50% refund will be refunded to you within 30 days.
Returns & Exchanges
We want you to be happy with your purchases. So please check all items immediately upon receipt. If an item arrives damaged or is faulty please inform us within 24hours of delivery via email or phone.
For any damaged or faulty goods we will either refund you in full or try to replace the item for you. We cannot accept any responsibility for damage reported after 24hours of receipt.
If for any reason you are unhappy with your purchase, or you have simply changed your mind and would like to return it, please contact us via email or phone within 7 working days from the day the item was delivered, stating that you wish to return an item.
We will be happy to refund you for the item price and original postage charge for that item. You are required to pay for the return postage. We do not refund return postage.
You may have a full refund or exchange, only if items are returned to us unused and in perfect condition with the original packaging, within 14 working days of receipt.
Please note we do not give exchanges or refunds on items returned to us after 14 days of receipt.
When returning goods we recommend using registered post as we cannot be held responsible for goods that do not reach us.
Please note we do not accept returns or exchange items, for special orders that you have personally requested.
With the exception of faulty items or error on our part, return postage cannot be refunded and refunds cannot be made until the goods have been received. Refunds can take up to 30 days.
Promotions & Corporate Discounts
Where a promotion / corporate discount has been given, you need to enter the code that appears in the advertisement. This code will be valid for the period of time stated on the advertisement, and will give the customer the advertised percentage off their goods.
Terms & Conditions of website usage
The term "Bliss & Bloom" or "we" or "us" refers to the owner of this website whose registered office address is Bliss & Bloom, Unit 18 Manningford, Manningford Centre, Pewsey, Wiltshire, SN9 6NL. UK.
The content of the pages of Bliss & Bloom is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on Bliss & Bloom's website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through Bliss & Bloom meet your specific requirements.
Bliss & Bloom contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of Bliss & Bloom's website may give to a claim for damages and/or be a criminal offence.
From time to time Bliss & Bloom may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to Bliss & Bloom from another website or document without Bliss & Bloom's prior written consent.
Your use of Bliss & Bloom and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Bliss & Bloom and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will Bliss & Bloom be liable for any loss or damage including without limitations, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through Bliss & Bloom's website you are able to link to other websites which are not under the control of Bliss & Bloom. We have no control over the nature, content and availability of those sites. Every effort is made to keep the website up and running smoothly. However, Bliss & Bloom takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Privacy Policy
We know how important your privacy is to you, and are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998). So please rest assured that Bliss & Bloom will not share any of your personal information as we have a legal obligation to protect your details.
The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. Under no circumstances do we share your data with any third parties.
Copyright
This website and its content is copyright of Bliss & Bloom - © Bliss & Bloom 2010. All rights reserved.
Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:-
You may copy, print or download extracts of the material on this website for your own personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply to them.
Our Details
Martin & Becky Harris are trading as Bliss & Bloom. Unit 18 Manningford Centre, Manningford Bohune, Pewsey, Wiltshire. SN9 6NL. UK. VAT Registration Number 947352403.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY EFFECT YOUR STATUTORY RIGHTS AS A CONSUMER